Last Updated: September 19, 2025
Effective Date: September 26, 2025
This Privacy Notice is issued by Anker Technology (SG) Pte., Ltd. and its affiliates (together, "Anker", "we" and "us" ) and is addressed to individuals outside our organization with whom we interact, including personnel from our partners such as installation service providers and dealers ("you"). Defined terms used in this Policy are explained in Section (12) below.
This Privacy Policy applies to our Anker SOLIX professional sites and Apps, including ankersolix-professional-us.anker.com, ankersolix-professional-eu.anker.com, Business User Center and Anker SOLIX Professional App, as well as any specific website or application that references or links to this Privacy Notice (collectively, "Our Site and App").
We may update this Policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on our application prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
1. Collection of Personal Data
3. Categories of Personal Data We Collect and Process
6. Disclosure of Personal Data
7. International transfer of Personal Data
1. Collection of Personal Data
When you use our Site and App, we may collect or obtain Personal Data about you from the following sources:
1.1 Data you provide to us: We obtain Personal Data when you provide those data to us. For example, when you register an account on our platform, we collect your account information. When you contact us via email, telephone, or other means, we collect your contact information and feedback. When you record the device owner's information in our Site, and App, we will collect the details you provide, such as the owners' names, email addresses, phone numbers, the addresses where devices are installed, and installation position pictures. Therefore, before proceeding with the Owner Information Record, it's crucial to clearly inform the owners about the purpose, method, and scope of the collection and processing of their personal data, and that this information will be shared with Anker. Obtaining device owners' consent for this is essential.
1.2 Account creation details: We collect or obtain Personal Data when you register or create an account to use any of our Sites or Applications(e.g., username, profile picture or your company details).
1.3 Relationship data: We collect or obtain Personal Data in the ordinary course of our relationship with you (e.g., when we provide a service to you).
1.4 Site or Application data: We collect or obtain Personal Data when you visit or use any of our Sites or Applications, or use any features or resources available on or through our Sites or Applications(e.g., your customized settings like language preferences and other preference settings).
1.5 Device Information and usage data: Data generated when you use our Site, App and devices, such as firmware version, model and serial number of devices you install; device and APP log files, settings (including settings history), usage history, device and service settings, and device status;
1.6 Content and advertising information: If you interact with any third-party content or advertising on our Sites and/or Applications (including third-party plugins and cookies), we allow the relevant third-party providers to collect your Personal Data relating to your interaction with that content or advertising, and we receive some or all of this Personal Data from the relevant third-party provider relating to your interaction with that content or advertising.
1.7 Third party information: We collect or obtain Personal Data from third parties who provide it to us (e.g., single sign-on providers and other authentication services you use to connect to our services, third-party providers of integrated services, your employer, other Anker customers, business partners, Processors, and law enforcement authorities).
1.8 Data automatically collected: We and our third-party partners automatically collect information you provide to us and information about how you access and use our Sites, Applications, products or other services when you visit our services, read our emails, or otherwise engage with us. We typically collect this information through a variety of tracking technologies, including (i) cookies or small data files that are stored on an individual’s computer and (ii) other, related technologies, such as web beacons, pixels, embedded scripts, mobile SDKs, location-identifying technologies and logging technologies (collectively, "tracking technologies") and we may use third-party partners or technologies to collect this information. Information we collect automatically about you may be combined with other personal information we collect directly from you or receive from other sources.
We also create Personal Data records about you in certain circumstances, such as records of your interactions with us, details of your past interactions with us. We may also link Personal Data collected from any of our Sites, Applications, products, or services, including where those data are collected from different devices.
3. Categories of Personal Data We Collect and Process
3.1 Information for account registration: such as names, telephone numbers, email addresses and and passwords, and company names users are employed with;
3.2 Customized settings: usernames, language preferences and other preference settings, such as profile pictures;
3.3 Network information: such as Wi-Fi names and passwords when you link the APP to the devices the devices you install;
3.4 Device information: such as firmware version, model, serial number of devices you install, device location information and general geographic location that we or our third-party providers may derive from your IP address;
3.5 Usage data: such as device and APP log files, settings (including settings history), usage history, device and service settings, and device status;
3.6 Device owners' information: When you record the device owner's information on our Site, and App, we will collect the details you provide, such as the owners' names, email addresses, phone numbers, the addresses where devices are installed, and installation position pictures. Therefore, before proceeding with the Owner Information Record, it's crucial to clearly inform the owners about the purpose, method, and scope of the collection and processing of their personal data, and that this information will be shared with Anker. Obtaining device owners' consent for this is essential.
We process your Personal Data as necessary for the provision of features of our Site and App and the performance of our contract with you/your employer. We need to process your personal data to enable the following:
4.1 Provide product after-sales service to end users, such as device installation, device maintenance, etc.;
4.2 Operate, evaluate and improve our business, including developing software updates, developing new features, analyzing the current features, aggregating and anonymizing data, performing data analytics, auditing and other internal functions.
4.3 Network security, specifically for the prevention, detection, and protection against fraud, abuse, criminal activities, and other abnormal activities;
4.4 Comply with regulation requirements, enforcement and compliance with legal requirements, for the execution of claims, including relevant industry standards, and our policies.
4.5 Enforce our contractual rights, including without limitation, and to the extent applicable, the Anker Terms of Service, General Terms and Conditions, Software Terms of Service; any addendum thereto or other applicable terms.
4.6 Conduct market research, and engage with you for the purposes of obtaining their views on our Sites, Applications, products and services
4.7 Review our business performance, and also opportunity tracking, conversion and lead generation;
4.8 Facilitate the relationship we have with individuals and, where applicable, the companies they represent;
4.9 Test, enhance, update, audit and monitor the products and services (including our communications, IT and security systems), or diagnose or fix technology problems;
4.10 Market our Sites, Applications, products and services to businesses and individuals, including in person, through our Sites, Applications, products and services, and through email, direct mail, phone or video call , text message, push notification, social media or online advertising. This may include targeted advertising and retargeting;
4.11 Help maintain the safety, security and integrity of our property, products and services, technology assets and business and our users (including communicating with users in relation to product recalls and product safety advisory notices);
4.12 Administer, improve and personalize our Sites, Applications, products and services, including by displaying content, features, and advertising tailored to an individual’s interests, recognizing an individual and remembering their information when they return to our Services and analyzing our customer base;
4.13 Manage our organization and its day-to-day operations;
4.14 Display certain functionalities of our Sites, Applications, products and services in connection with third parties, such as the trusted shop banner, shipment tracking or product videos;
4.15 Communicate with individuals, including in person, through our Sites, Applications, products and services, or via direct mail, email, text message, push notification, social media and/or telephone and video calls, about our Sites, Applications, products and services and other relevant matters;
4.16 Resolve disputes, carry out our obligations and enforce our rights, and protect our business interests and the interests and rights of third parties;
4.17 Fulfill our contractual obligations, to deliver Sites, Applications, products, services and promotions you have requested, including facilitating your messages to other users or groups and for account and contract management (including sales, finance, vendor engagement ,customer support, and customer preferences)
4.18 Facilitate business transactions and reorganizations impacting the structure of our business;
4.19 Fulfill any other purpose for which you provide your personal data, or for which you have otherwise consented.
We may combine data we obtain about you for the purposes described above. We may also use the data we obtain for other purposes for which we provide specific notice at the time of collection or otherwise with your consent.
The legal bases on which we rely for the processing of Personal Data , are as follows:
5.1 Perform our contractual services or prior to entering into a contract with you: If you order products or services from us or if you contact us to request our products or services, we use your Personal Data to provide you with these products or services, including for account and contract management, to facilitate user benefits and services, including customer support and process payment for our products and services or with information that may be relevant for you to decide on whether you want to order our products and services;
5.2 Justified by our legitimate interests: The usage of your Personal Data may also be necessary for our own business interests. For example, we may use some of your Personal Data to update and monitor the services, or diagnose or fix technology problems; help maintain the safety, security and integrity of our property and services, technology assets and business; enforce our terms, resolve disputes, carry out our obligations and enforce our rights, and protect our business interests and the interests and rights of third parties; and prevent, investigate or provide notice of fraud or unlawful or criminal activity.
5.3 Consent: In some cases, we may ask you to grant us separate consent to use your Personal Data. In this case, you can revoke your consent at any time with effect for the future.
5.4 Compliance with legal obligations: We are obligated to collect or retain certain Personal Data because of legal requirements, for example, tax or commercial laws, or we may be required by law enforcement to provide Personal Data on request.
|
Purpose |
Type of Personal Data |
Legal Basis for Processing Personal Data |
Account registration and login |
Email address and passwords |
Performance of contracts with your employer |
Review your identity |
Name, email address and company name you are employed with |
Performance of contracts with your employer |
Customized setting |
usernames, language preferences and profile pictures |
Obtaining your consent |
|
Provide product after-sales service to end users, such as device installation, device maintenance, etc. |
Name, telephone number, email address and company name you are employed with; Device owners' names, addresses, phone numbers, and the addresses where devices are installed |
Performance of contracts with your employer and end users, and Obtaining your consent |
6. Disclosure of Personal Data
We may also share, transmit, disclose, grant access to, make available, and provide Personal Data with and to third parties, as described below.
6.1 you and, where appropriate, your appointed representatives.
6.2 Anker affiliates: We share Personal Data amongst the legal entities that make up the Anker group, for legitimate business purposes and the operation of our Sites, Applications, products, and services for you, in accordance with applicable law. These legal entities may use your Personal Data in the manner described in this Privacy Notice.
6.3 As required by law: We may disclose Personal Data to third parties, such as legal advisors and law enforcement agencies, regulators, other authorities and other third parties for legal reasons if we reasonably believe in good faith that such action is necessary:
(1) in connection with the establishment, exercise, or defense of legal claims;
(2) to comply with laws or to respond to lawful requests and legal process;
(3) to protect our rights and property and the rights, personal safety and property of others, including to enforce our agreements and policies;
(4) to detect, suppress, or prevent fraud or other criminal activity; or
(5) as otherwise required by applicable law.
6.4 Third-party Processors: We share Personal Data with third party contractors and service providers subject to reasonable confidentiality terms. such as email service providers; marketing/advertising service providers; call service providers; video shopping support and showroom service providers; text message service providers; venue operators; payment services providers; shipping companies; and postal carriers, subject to the requirements noted below in this Section (6). These Processors support us in processing the types of Personal Data described above in Sections (1) - (3), and for the purposes described in Section (4). They only are authorized to process that information as necessary and as directed by us;
6.5 Advertising networks and partners: To efficiently market our products and services to you, including to deliver advertising and personalize content on our Sites, Applications, products and services, on other websites and services, and across other devices, we may share Personal Data with advertising networks and partners. These parties may collect information automatically from your browser or device when you visit our websites and other services through the use of cookies and similar technologies. This information is used to provide and inform targeted advertising, as well as to provide advertising-related services such as reporting, attribution, analytics, and market research.
6.6 Business and marketing partners: We may also disclose Personal Data with other business and marketing partners with whom we jointly offer products or services or who are part of our partner program. We may obtain your consent where required by applicable law;
6.7 Individuals you choose, for example through our device-sharing function; we recommend you share information with only people you trust;
6.8 Independent advisors: We may disclose Personal Data to our independent advisors such as accountants, auditors, consultants, lawyers, and other outside professional advisors to Anker, subject to binding contractual or statutory obligations or statutory of confidentiality;
6.9 Corporate transactions: if Anker is involved in a corporate business transaction, such as a merger, acquisition, or sale of all or a portion of our company assets, we may disclose Personal Data to a third party during negotiation of, in connection with or as an asset in such a corporate business transaction. If Anker completes such a corporate business transaction, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your Personal Data, and choices you may have regarding your Personal Data. Personal Data may also be disclosed in the event of insolvency, bankruptcy or receivership; and
6.10 Other Disclosures We may also disclose your Personal Data to any other third party or publicly with your prior consent or direction.
If we engage a third-party Processor to Process your Personal Data, the Processor will be subject to binding contractual obligations to: (i) only Process the Personal Data in accordance with our prior written instructions; and (ii) use measures to protect the confidentiality and security of the Personal Data; together with any additional requirements under applicable law. Please note that third parties and business partners may process your Personal Data in accordance with their own privacy policies and terms of service.
7. International transfer of Personal Data
7.1 Because of the international nature of our business, we transfer Personal Data within the Anker group, and to third parties as noted in Section (1) above, in connection with the purposes set out in this Policy. For this reason, we transfer Personal Data to other countries that may have different laws and data protection compliance requirements to those that apply in the country in which you are located, including China, the EEA, the UK, and the USA.
7.2 In the event of a transfer by Anker, we ensure that international transfers of your Personal Data are made pursuant to appropriate safeguards, such as:
(1) Ensuring that the Personal Data is only transferred to countries recognized as Adequate Jurisdictions. The current adequate decisions can be found here. There is currently no adequate decision for the United States and China; or
(2) The transfer is made pursuant to appropriate safeguards, such as Standard Contractual Clauses adopted by the European Commission or UK Secretary of State (as applicable) in connection with appropriate supplementary measures. The decision and the template text of these Standard Contractual Clauses can be found here.
7.3 If you wish to enquire further about these safeguards, including the specific contracts entered into, please contact us using the details set out under Section (11) of this Policy.
7.4 Please note that when you transfer any Personal Data directly to any Anker entity established outside the UK, Switzerland, or the EEA (as applicable), this is considered a direct collection, to which the safeguards mentioned in this Section (7) may not apply. We will nevertheless process your Personal Data, from the point at which we receive those data, in accordance with the provisions of this Privacy Policy.
8.1 We have implemented processes designed to ensure that your Personal Data are only processed for the minimum period necessary for the purposes set out in this Privacy Notice. The criteria for determining the duration for which we will retain your Personal Data are as follows:
(1) we will retain Personal Data in a form that permits identification only for as long as:
(a) we maintain an ongoing relationship with you (e.g., where you are a user of our services, or you are lawfully included in our mailing list and have not unsubscribed); or
(b) your Personal Data are necessary in connection with the lawful purposes set out in this Privacy Notice, for which we have a valid legal basis (e.g., where your Personal Data are included in a contract between you and us, and we have a legitimate interest in Processing those Personal Data for the purposes of operating our business and fulfilling our obligations under that contract; or where we have a legal obligation to retain your Personal Data),
(2) the duration of:
(a) any applicable limitation period under applicable law (i.e., either any statutory retention periods as required by the law of the applicable region (e.g., the European Union or a member state of the EEA), or any period during which any person could bring a legal claim against us in connection with your Personal Data, or to which your Personal Data are relevant); and
(b) an additional two (2) month period following the end of such applicable limitation period (so that, if a person brings a claim at the end of the limitation period, we are still afforded a reasonable amount of time in which to identify any Personal Data that are relevant to that claim),
(3) in addition, if any relevant legal claims are brought, we continue to Process Personal Data for such additional periods as are necessary in connection with that claim.
During the periods noted in paragraphs (2)(a) and (2)(b) above, we will restrict our Processing of your Personal Data to storage of, and maintaining the security of, those data, except to the extent that those data need to be reviewed in connection with any legal claim, or any obligation under applicable law.
8.2 Once the periods in paragraphs (1), (2) and (3) above, each to the extent applicable, have concluded, we will either:
(a)permanently delete or destroy the Relevant Personal Data; or
(b)anonymize or deidentify the Relevant Personal Data.
Subject to applicable law, you may have the following rights regarding the Processing of your Relevant Personal Data:
9.1 the right not to provide your Personal Data to us (however, please note that we may be unable to provide you with the full benefit of our services, if you do not provide us with your Personal Data – e.g., we might not be able to process your requests without the necessary details);
9.2 the right to request access to, or copies of, your Relevant Personal Data, together with additional information, such as information regarding the nature, Processing and disclosure of those Relevant Personal Data;
9.3 the right to request rectification of any inaccuracies or incompleteness in your Relevant Personal Data;
9.4 the right to request, on legitimate grounds, restriction of Processing of your Relevant Personal Data (limiting the purposes for which we Process your Personal Data);
9.5 the right to have certain Relevant Personal Data transferred to another Controller, in a structured, commonly used and machine-readable format, to the extent applicable;
9.6 the right to request the deletion or removal of your Relevant Personal Data where there is no other legal basis for us to keep using it. Please note that we may not be able to immediately remove the information from the backup system due to applicable laws and regulations or technological limitations. If this is the case, we will isolate your Relevant Personal Data from any further processing until the backup can be deleted or be anonymized / deidentified.
9.7 where we Process your Relevant Personal Data on the basis of your consent, the right to withdraw that consent at any time (noting that such withdrawal does not affect the lawfulness of any Processing performed prior to the date on which we receive notice of such withdrawal).
9.8 Under the GDPR, you may also have the following additional rights regarding the Processing of your Relevant Personal Data:
(1)the right to object, on grounds relating to your particular situation, to the Processing of your Relevant Personal Data by us or on our behalf, where such processing is based on Articles 6(1)(e) (public interest) or 6(1)(f) (legitimate interests) of the GDPR;
(2)the right to object to the Processing of your Relevant Personal Data by us or on our behalf for direct marketing purposes.
(3)the right to lodge complaints regarding the Processing of your Relevant Personal Data with a competent Data Protection Authority (in particular, the UK Information Commissioner’s Office, or the Data Protection Authority of the EU Member State in which you live, or in which you work, or in which the alleged infringement occurred. If you live in Germany, the relevant Data Protection Authority is the "Bayerisches Landesamt für Datenschutzaufsicht", Promenade 18, 91522 Ansbach). However, we encourage you to first contact us so that we can together solve any concerns you may have.
This does not affect your statutory rights.
9.9 To exercise one or more of these rights, or to ask a question about these rights or any other provision of this Policy, or about our Processing of your Personal Data, please use the contact details provided in Section (11) below. Please note that:
(1)in some cases it will be necessary to provide evidence of your identity before we can give effect to these rights; and
(2)where your request requires the establishment of additional facts (e.g., a determination of whether any Processing is non-compliant with applicable law) we will investigate your request reasonably promptly, before deciding what action to take.
This Policy applies only to Anker practices, technologies, and services. Our online properties may include links to websites and online services that are operated by other companies not under the control or direction of Anker. If you provide or submit Personal Data to those websites or online services, the privacy policies on those websites or online services apply to your Personal Data. We encourage you to carefully read the privacy policies of any website you visit.
11.1 If you have questions or concerns with respect to our Privacy Policy or practices, you may contact us at support@anker.com or DPO@anker.com.
11.2 We answer all inquiries and concerns within 30 days.
12.1 "Adequate Jurisdiction" means a jurisdiction that has been formally designated by the European Commission as providing an adequate level of protection for Personal Data.
12.2 "Application" means any applications operated, or maintained, by us or on our behalf.
12.3 "California Resident" means (1) every individual who is in the State of California for other than a temporary or transitory purpose, and (2) every individual who is domiciled in the State of California who is outside the state for a temporary or transitory purpose.
12.4 "Cookie" means a small file that is placed on your device when you visit a website (including our Sites). In this Privacy Notice, a reference to a "Cookie" includes analogous technologies such as web beacons and clear GIFs.
12.5 "Controller" means the entity that decides how and why Personal Data are Processed. In many jurisdictions, the Controller has primary responsibility for complying with applicable data protection laws.
12.6 "Data Protection Authority" means an independent public authority that is legally tasked with overseeing compliance with applicable data protection laws.
12.7 "EEA" means the European Economic Area (Member States of the European Union together with Iceland, Norway, and Liechtenstein).
12.8 "GDPR" means the General Data Protection Regulation (EU) 2016/679.
12.9 "Personal Data" means information that is about any individual, or from which any individual is directly or indirectly identifiable, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that individual.
12.10 "Process", "Processing" or "Processed" means anything that is done with any Personal Data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
12.11 "Processor" means any person or entity that Processes Personal Data on behalf of the Controller (other than employees of the Controller).
12.12 "Profiling" means any form of automated Processing of Personal Data consisting of the use of Personal Data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person's performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.
12.13 "Relevant Personal Data" means Personal Data in respect of which we are the Controller.
12.14 "Sell" means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer’s Personal Data by the business to another business or a third party for monetary or other valuable consideration. Depending on applicable law,a business does not sell Personal Data when,for example:
(1) A consumer uses or directs the business to intentionally disclose Personal Data or uses the business to intentionally interact with a third party, subject to certain limitations;
(2) The business uses or shares an identifier for a consumer who has opted out of the sale of the consumer’s Personal Data for the purposes of alerting third parties that the consumer has opted out of the sale of the consumer’s Personal Data;
(3) The business uses or shares with a Processor Personal Data of a consumer that is necessary to perform a business purposes.subject to certain limitations;or
(4) The business transfers to a third party Personal Data of a consumer as an asset that is part of a merger, acquisition, bankruptcy, or other transaction in which the third party assumes control of all or part of the business ,subject to certain limitations.
12.15 "Standard Contractual Clauses" means template transfer clauses adopted by the European Commission or adopted by a Data Protection Authority and approved by the European Commission.
12.16 "Site" means any website operated, or maintained, by us or on our behalf.